Chanchal Bhattacharya is a Customer Success and AI implementation leader with 15 years of customer-facing experience across technology, architecture, and founder-led businesses. He builds enterprise Customer Success systems and guides complex accounts from discovery through adoption, renewal, and expansion.

He is the founding Customer Success hire at Zuro, where he built the function from zero and now owns a $500K ARR enterprise portfolio. His scope spans executive onboarding, workflow discovery, integrations, UAT, enablement, account health, renewals, and cross-functional work with Product and Engineering.

For Truno Retail, he led a six-month adoption program around an AI knowledge center, expanded the workflow into barcode, parts, and troubleshooting tools, and helped return 37% of users' time.

For Bellicon, he expanded one Zendesk assistant into more than five integrated solutions, including voice AI. The account renewed for three years at three times its prior annual value.