Own end-to-end Customer Success and AI implementation for Auralis AI, Zuro AI’s agentic and conversational AI platform, deployed across CRM, ERP and customer-support ecosystems. Joined as the founding CSM and built the Customer Success function from 0→1. • Manage a $500K ARR portfolio of enterprise accounts across Shipping & Logistics, Finance/ERP, Healthcare Technology, Retail Technology and SaaS, with ownership of renewals, retention, expansion and C-suite relationships. • Built the Customer Success operating model, including customer lifecycle management, success plans, health scoring, onboarding frameworks, renewal motions, escalation protocols and executive reporting. • Lead end-to-end AI implementations from discovery and workflow mapping through API/webhook integration, UAT, enablement and production go-live across chat, email, WhatsApp and voice. • Deliver measurable customer outcomes including 30-45% ticket deflection, 5-10× agent productivity and 25-35% CSAT improvement, with production deployments typically delivered within 14-28 days. • Run QBRs, MBRs and YBRs supported by value-realization dashboards, customer health reviews and renewal forecasting. • Partner with Product, Engineering, Sales and Marketing to translate Voice-of-Customer insights into product improvements, implementation solutions, strategic demos and expansion opportunities. • Coach and onboard CSMs joining the function, establishing the operating cadence, escalation framework and quality standards for customer engagements. Representative enterprise engagements span North America, Europe and Asia, including global shipping platforms, Finance/ERP ecosystems, Microsoft Dynamics 365 partners, healthcare networks, retail technology providers and SaaS companies.

Founded and operated a premium design-led B2B/B2C business serving corporate and luxury residential clients. Owned the full business lifecycle across client acquisition, account management, sourcing, production, delivery, after-sales and P&L. • Owned end-to-end client relationships across B2B and B2C accounts, serving as the primary point of contact from initial consultation through delivery and repeat business. • Managed complex, high-ticket, long-cycle B2B engagements involving multiple stakeholders, approval cycles and delivery dependencies. • Built growth through relationship management, referrals and repeat business while maintaining full commercial and operational accountability.

Founded and operated an independent architecture practice delivering turnkey residential and commercial projects. Owned the complete client lifecycle from requirements gathering and solution development through vendor coordination, budget management, delivery and handover. • Managed long-term client relationships and a referral-driven account base through consultative engagement and delivery excellence. • Led cross-functional teams of designers, contractors and craftsmen across complex, multi-month projects with responsibility for budgets, timelines and client outcomes. • Coordinated multiple vendors and stakeholders while maintaining accountability for delivery quality and customer satisfaction.