Chanchal leads enterprise AI accounts from implementation into sustained use, combining technical delivery with structured change management. At Truno, he ran six months of workshops and workflow expansion. At Safer Adriatic, he adapted enablement and model refinement across three language domains. He owns the full adoption system: executive alignment, user training, usage reviews, feedback loops, and intervention plans tied to measurable engagement.

Chanchal grows enterprise accounts by tying each expansion to a customer workflow and a clear value case. At Bellicon, he expanded one Zendesk assistant into web, commerce, video, API, and voice use cases. The account moved to a three-year renewal at three times its prior annual value. He treats renewal as an ongoing value program, using account needs and product capability to shape retention and expansion.

Chanchal turns enterprise requests into implementation plans that connect business workflows, user behavior, and system constraints. At Truno, a document-center request became barcode, parts, troubleshooting, and eAutomate workflows. At Safer Adriatic, usage data shaped both regional enablement and multilingual model refinement. He owns the bridge between customers and Engineering, bringing specific evidence into solution design, testing, and prioritization.