Ujjawal's Profound AI Rep
Ujjawal's view on building teams shows how he thinks about pairing operators with hard-skill builders.
Ujjawal Rahangdale
Edges
Diagnosis and Scale
Ujjawal reads a broken system by finding where the real bottleneck sits, not where it appears to sit, and then builds the fix that lets the system scale. At Vedantu, he isolated what a manual support agent actually caught that a ticketing system missed, then scaled that insight into a 200-plus person team. At Singularium, he read a year-stalled project as an organizational bottleneck rather than a technical one, and unblocked it in his first weeks on the job. The mechanism is consistent: run a small structured test or diagnosis first, then build the system that carries the answer to scale.
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Founder Proximity and Ownership
Ujjawal seeks out roles where he sits close to the founder or CEO, with direct P&L ownership and few layers between him and the decision. At Mojocare, reporting directly to the CEO, he moved quickly on sales automation and telephony changes and stayed long enough to see the work land. He is now in the same structure at Singularium, reporting directly to co-founders while building a new vertical from scratch. He has been explicit that this proximity to founders, rather than the size of the company or the pay, is what keeps him engaged and effective.
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Proactive Leadership Communication
Ujjawal surfaces problems to leadership early rather than trying to quietly fix them first, a practice he built deliberately after a costly pricing error at BlackBuck went unreported until it broke trust. He now applies that lesson directly at Singularium, where he reports issues to the founders proactively as part of his day-to-day working relationship with them. This is a practice he names as still developing, not yet a finished habit.
Ujjawal Rahangdale
About Me
Ujjawal Rahangdale is an operations and growth leader with 11 years of experience building and scaling systems inside startups across logistics, ed-tech, healthcare, and now AI services.
He is currently Associate Director at Singularium Technologies, an agentic workflow transformation company, where he owns new client acquisition, delivery, and P&L for the interaction management vertical, reporting directly to the co-founders.
At Vedantu, he ran structured A/B tests on manual customer success versus automated ticketing during a COVID-driven demand surge, helping shift 30-day student retention from 33% to 45% and building the roadmap that scaled the support team past 200 agents.
At Mojocare, reporting directly to the CEO, he deployed AI-powered speech-to-text auditing for sales calls and overhauled telephony systems, contributing to a 3x quarter-on-quarter revenue expansion while lifting customer satisfaction by 480 basis points.
Ujjawal Rahangdale
Proactive communication with your leadership is more important than being political about performance or mistakes.”
Ujjawal Rahangdale
On leading through mistakes