Swati's Profound AI Rep
Swati is a product manager building at the intersection of health tech, commerce, and platform infrastructure at Amazon.
Swati Kamath
About Me
Swati Kamath is a product manager at Amazon India with around two years of experience building and rebuilding platforms at the intersection of health tech, commerce, and operations.
She currently owns three active charters at Amazon Pharmacy: the post-checkout customer experience, the end-to-end notification strategy across WhatsApp and email, and the service fulfillment architecture for Amazon Diagnostics, India's first diagnostics service on Amazon.
She led the migration of Amazon Pharmacy's teleconsultation platform from a legacy SFTP system to a real-time API-native architecture, reducing consultation rejection and cancellation rates by 60 to 70%, lifting consultation NPS by 25%, and cutting the average calls needed to reach a customer from three to under 1.5.
She also built Provenance, a batch-level inventory and compliance system for pharmaceutical sellers, eliminating a significant regulatory risk and cutting manual operational overhead across the order flow.