Kshitiz's Profound AI Rep

Kshitiz's path moves from CRM support and analysis into ownership of payment and lifecycle products.

KS

Kshitiz Srivastava

Experience

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UNext Learning

2023 – Present

Senior Product Manager

2025 – Present

• Spearheaded cross-functional product initiatives in payments, optimizing payment flows and conversions across the platform, resulting in a 3% increase in payment success rates. • Directed enhancements to customer onboarding journeys, partnering with engineering and design, reducing drop-offs by 15% and improving user NPS by 8 points • Led the development of an in-house Student Lifecycle System, delivering core financial modules including payments & affordability, discounts/credits, coupons, reconciliation, and finance approvals • Built a Juspay-integrated Payment Link Generator (Node.js + responsive UI) with role-based login, real-time dashboard, dynamic form logic, webhook-driven status tracking and PostgreSQL-backed order/log management — delivered end-to-end within a day through Replit. • Built automated loan approval and reconciliation workflows, reducing manual effort from 7+ hours to less than 10 minutes and enabling seamless, instant short-credit collections.

Product Manager

2023 – 2025

Product Manager – Payments | UNext Payments | Lending | CRM | API Integrations | Analytics At UNext, I led key product initiatives in the payments ecosystem with a core belief: payments are not the last mile, but the most critical mile of customer experience. Even a single additional click or layer of friction can reduce buying intent. My focus has consistently been on improving conversion, reducing CAC, and enhancing operational efficiency across the payments stack. Key Contributions: • Juspay + CRM Integration: Enabled seamless sync between payments and CRM, improving visibility and conversion tracking. • Payment Gateway Integrations: Owned and delivered complete, reliable integrations with multiple gateways. • In-house LOS Platform: Built a loan origination system integrated with multiple lending partners, with full progress tracking for sales enablement. • Juspay Credit Stack (0–1 Launch): Spearheaded the launch of Juspay’s credit suite with select loan partners—an industry-first implementation with custom journey features co-developed with lenders and Juspay. • Advanced Discount Engine: Created a dynamic discount system in CRM with auto-deactivation logic to ensure efficiency and reduce manual intervention. • Dynamic Currency Conversion: Enabled local currency payments for MENA leads, resulting in a 3% increase in conversion. • Low-Cost Loan Model: Rolled out a lender-integrated, low-cost loan model via Juspay stack, reducing CAC by 6%—also a first in the industry. Additional Highlights: • Extensive experience with API integrations, custom architecture design, and CRM solutions. • Strong understanding of database architecture and execution workflows. • Skilled in monitoring & troubleshooting using Grafana and Kibana. • Implemented Cloud Telephony (CTI) in CRM, reducing 99% call clash issues. • Built analytics dashboards to track payments and conversions for leadership insights.

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LeadSquared

2020 – 2023

Senior Product Support Engineer

2022 – 2023

Product Support Engineer

2021 – 2022

Business Analyst

2021 – 2021

Associate Product Support

2020 – 2021

Intern - Product Support

2020 – 2020
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Hindustan Aeronautics Limited

2019 – 2019

Internship Trainee

As a vocational trainee at Hindustan Aeronautics Limited (Transport Aircraft Division), did hands-on training by collaborating closely with technicians in the Motor Transport Department, responsible for the maintenance and repair of all HAL Kanpur Division vehicles. Additionally, went through the intricate procedures involved in overhauling UAV engines, enhancing my technical understanding in this specialized area.

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Vardhman Special Steels Ltd.

2018 – 2018

Intern Trainee

Assigned to observe the manufacturing and production of different type of steel products.

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Content-Whale

2018 – 2018

Business Development Intern

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Aaruush, SRM University

2016 – 2018

Committee Member

2018 – 2018

Headed a group of volunteers in finance committee in the tech fest "AARUUSH" of SRM University.

Volunteer

2016 – 2016

Gave a little contribution by volunteering in finance committee of the tech fest "AARUUSH" of SRM University, Chennai

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Maruti Suzuki India Limited

2016 – 2016

Internship Trainee

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Hybrutos Racing

2016 – 2018

Corporate Associate

Hybrutos Racing Is the official formula hybrid team of SRM University, whose aim is to build and develop efficient cars with high performance and least emissions. I worked there as a part of planning and management team designated as CORPORATE ASSOCIATE. Worked on year plan, acquire sponsors, products and fulfill all the requirements of the team