Singularium: Restarting a Stalled Client Project

I joined Singularium to build the interaction management vertical, with responsibility for client acquisition, delivery, and P&L growth. The company develops AI-enabled workflows for areas such as quality assurance, ticket automation, routing, and real-time agent assistance.

One client project had been stalled for about a year. I reviewed the situation at a high level and saw that progress depended on better customer interaction and clearer decision-level input.

I reopened the customer conversation and translated lower-level data requests into clearer director-level requirements. That reduced the burden on the founders and gave the delivery team a more actionable path forward.

I also took charge of existing work across feature development, bug resolution, and change requests. For each project in my scope, I created a three-month roadmap focused on delivery and potential account expansion.

On new business, I mapped target accounts in insurance, lending and collections, and BPO environments where call-quality review remains heavily sampled. Early discovery confirmed that automated quality assurance addresses a real problem, but paid pilots and new accounts were still pending at the time of the conversation.

The current work is to build a lean outbound motion, improve delivery capacity, and turn the account roadmaps into profitable growth.