- Leading product strategy and execution across activation, retention, and financial workflows. - Improved user adoption by 73% and retention by 41% by redesigning curcial flows and gaining depth. - Spearheaded the launch of Payables & Billing modules, enabling vendor payments and streamlined procurement management. - Collaborating with cross-functional teams — engineering, design, and analytics — to define PRDs, run experiments, and align releases with business goals. - Monitoring and optimizing key product metrics (activation rate, engagement, and retention) through SQL dashboards and BI tools such as tableau and Redash. - Applying structured frameworks to guide prioritization, experimentation, and roadmap decisions.

- Owned growth metrics & funnel analytics; improved user engagement through data-driven insights. - Built BI dashboards & ran A/B experiments influencing product roadmap decisions.

-Assisting in the installation, configuration, and maintenance of hardware and software systems. -Responding to helpdesk requests and troubleshooting technical issues related to hardware, software, and network connectivity. -Monitoring system performance and security, identifying and resolving issues proactively. -Staying up-to-date with the latest trends and developments in IT infrastructure and networking technologies.