Manasa Rao

Responsible AI Governance Designed and operationalized Responsible AI and privacy governance frameworks, translating ethical standards into measurable compliance controls. Consulted business teams on 50+ privacy and AI projects (in-house and third-party) covering risk assessments, DPIAs, and ROPAs for safe deployment. Data Privacy and Compliance Directed OneTrust-driven privacy operations (assessments, data mapping, vendor reviews, DPIAs, RoPAs, CMS documentation) across 20 programs, streamlining workflows and reducing review time by 40%. Led third-party risk management, due diligence, and audit activities, evaluating vendor data handling practices and enforcing remediation for privacy and security gaps. Built and operationalized risk & control frameworks covering cookie compliance, DSR/privacy rights, and automated audit reporting—strengthening enterprise-wide compliance posture and achieving 100% SLA adherence. Policy, Rights and Training Responsible AI and Privacy policies, integrating cookie, DSR, and privacy rights governance across global programs. Delivered training sessions on AI ethics and privacy-by-design, increasing organizational privacy maturity by 45%. Leadership and Program Scaling Mentored a 15+ member global privacy team, transitioning 50% of records management work offshore, improving efficiency and scalability. Introduced automation opportunities in privacy and AI operations, driving a 35% uplift in governance metrics and enhanced audit readiness

-Manage and lead a team of 20+ HC and ensure key deliverables are met on a daily and monthly basis. -Own business metrics and processes, establish processes for measuring, tracking and driving continuous improvement of metrics. -Analyze defects and develop programs that fix root causes and work with other support/tech/process excellence teams when required. -Performed capacity planning and collaborated with senior leadership to transition resources across processes based on backlogs, organized training programs and reduced backlogs by ~50% in a time period of four business weeks. -Build and scale process related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams. -Worked on a global project with key program managers to leverage automation and eliminate manual search time, thus, reducing the turn−around−time (TAT) by ~40%. -Develop teams, SMEs/ICs by setting SMART goals and drive developmental plans. -Handle escalation/ complex tickets, analyze data and highlight trends/gaps in the process to present the data in business meetings/reviews. -Participate in hiring people. Compliance Manager Sep 2021 - Apr 2023 · 1 yr 8 mos

- Manage complicated cross-functional projects focusing on product compliance regulation. - Develop best-in-class processes and systems, and drive continual improvement. - Drive scalable business solutions which ensure compliance with consumer product regulations. - Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team. Team Lead Oct 2019 - Sep 2021 · 2 yrs

- Provides ideas for process improvements to enhance process efficiency, quality and customer experience. - Respond to stakeholders with guidance and flags any updates to Lead/Manager. Senior Compliance Associate Oct 2017 - Sep 2019 · 2 yrs

- Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures. - Classify products based on SOP. Compliance Associate Jul 2016 - Oct 2017 · 1 yr 4 mos

- Responsible for understanding, managing and resolving customer reported issues and deliver above-and-beyond consultative support. - Provide customer feedback to the product management team and help them in discovering insights for the product road map.