Conceptualized and launched Voice AI solutions for the BFSI ecosystem, enhancing client engagement and onboarding processes. • Developed a reusable prompt architecture that streamlined the onboarding of enterprise clients. • Leveraged RAG and Jinja2 templating to optimize prompt caching, significantly improving efficiency.

• Developed the India payroll system from the ground up for the EOR platform, including salary configuration and statutory deductions. • Implemented a product-led growth strategy, enhancing lead qualification by 27% within the first month. • Implemented SOC 2 Type I readiness, on part of mid market readiness GTM plan

• Deployed a GenAI-powered support chatbot, achieving a 53% support ticket deflection rate through continuous model training and fine-tuning of responses. Reduced churn by 3% QoQ by deploying AI assistants that surfaced actionable product usage insights for the support team, enabling proactive outreach. • Increased product adoption to 70% and scale ARR to $500K by optimising timesheet workflows for IT services firms and enhancing project tracking efficiency. - Boosted user engagement by 23% MAU by launching a contextual notifications framework that re-engaged dormant users to promote timesheet submission.