Mojocare: Improving Support and Sales Operations

Mojocare was an early-stage healthtech company building its post-sales and customer operations. I worked from the founder's office, close to the operating decisions and the teams implementing them.

I conducted user research and translated the findings into business and product requirements. We deployed Freshdesk and established a support workflow designed around a 24-hour turnaround time.

I also tested whether AI could expand sales-quality coverage. I audited internal sales calls and ran a proof of concept using Convin's speech-to-text analytics platform to automate parts of sales compliance review.

On the revenue side, I changed inside-sales communication workflows through telephony integrations including Ameyo and Telenatix. These systems gave the team a more structured way to manage conversations and operating follow-through.

LinkedIn reports that customer satisfaction improved by 480 basis points and revenue expanded threefold quarter over quarter during this period. These were team outcomes across several operating changes, and I contributed through the support, audit, and telephony work described here.

I left because of medical issues. The operating changes had landed before my departure.