Spinny RTO Transfers: Reducing Operational Turnaround

Samyak owned the RTO transfer problem within Spinny's internal Supply CRM, the lead-management system used by agents and inspectors across vehicle inspection, procurement, and ownership transfer. RTO transfer was the final operational stage before Spinny completed a vehicle purchase, and it took about 60 days.

He began by mapping the full process: stages, owners, regional rules, paperwork, transport needs, dependencies, and the time spent at each point. He built funnels and sliced the data by deal type to identify where applications stalled and which interventions could materially shorten the cycle.

Samyak translated that evidence into a short initial roadmap, prioritizing opportunities by impact and effort while discovery continued. Product changes included fresher synchronization with government RTO data, flags for stuck applications, and recommended workarounds based on recurring agent issues.

The work also required operational changes, including discussions about hub coverage near rising hotspots. He worked directly with on-ground teams, observing why applications remained unchanged for days and using those findings to refine the product and process.

Together, these changes reduced RTO turnaround time from 60 days to 35 days, cutting 25 days from a country-wide operational workflow.