Nitin’s story

Rebuilding Jira CI Reliability

Reworked Jira CI through a hybrid approach to reliability, cost, and pipeline speed.

  • CI Reliability
  • Developer Experience
  • AI Automation
  • Platform Engineering
NG

Nitin Goel

Senior Software Engineer at Atlassian

AAtlassian
AAmazon
MMarlin
MMoonfrog Labs
SSAMSUNG R&D INSTITUTE INDIA - BANGALORE PRIVATE LIMITED
9+ years of experience

From their time as

A

Senior Software Engineer

Atlassian • 2025

Overview

Nitin rebuilt Jira CI reliability while reducing both operating cost and pipeline runtime. He used a hybrid deterministic and AI-based classifier to improve build-failure handling.

The Story

Nitin worked on Jira CI at a point where reliability, cost, and pipeline duration were central developer experience concerns. The mandate was to improve the platform without introducing costly or slow automation.

He designed a hybrid build-failure classifier. Deterministic static analysis handled clear feature-flag and syntax cases, while an AI classifier evaluated ambiguous code paths and contextual flag use.

The trade-off was deliberate. A fully AI-based path would add API cost and CI latency, so Nitin expanded deterministic coverage to keep AI use focused on ambiguity.

The resulting platform work rebuilt Jira CI reliability from 56% to 99.6%, cut CI cost by 44%, and reduced runtime from about 80 minutes to under 30 minutes.

Ownership Snapshot

Broad role

Senior software engineer on Jira platform work.

Goal

Improve CI reliability and developer workflow efficiency.

Direct ownership

Designed the hybrid classification approach and contributed to implementation.

Team execution

Worked with Jira engineering teams on platform adoption and operations.