FellaFeeds: Aligning Feedback Systems Across Automotive and Hospitality Clients
Managed operations and market presence for a SaaS feedback platform serving automotive and hospitality industry clients.
Krishnam Gupta
Autocad Draftsman at TECHNO CENTRE (INDIA) PVT LTD
From their time as
Operations Manager
Feedback App - FellaFeeds • 2018 - 2019
Overview
Krishnam joined FellaFeeds, a SaaS feedback platform, initially as a Sales Executive before moving into an Operations Manager role. The company served clients in the automotive and hospitality industries, helping them capture and act on customer feedback.
The Story
Krishnam joined FellaFeeds, a SaaS feedback platform, initially as a Sales Executive before moving into an Operations Manager role. The company served clients in the automotive and hospitality industries, helping them capture and act on customer feedback.
In the sales role, he managed the company's market presence, built out the client network, and created promotional campaigns and presentations for prospective clients. He then transitioned into operations, where his focus shifted to aligning feedback components across the automotive and hospitality client base, ensuring the platform's outputs were relevant and usable for each industry's specific needs.
The role gave him early exposure to how a SaaS product is positioned and sold, and how operational alignment between a product and its clients is maintained across different industry contexts.