Transforming Employee Service Management with AI
Led an AI-driven redesign of employee service management across a global operating environment.
Kamiya Choithani
Head of People, Emergent
From their time as
Head of Global People Programs, Operations, ER | Head of Regional HR - Europe
Atlassian • Jun 2024 – Mar 2026
Overview
At Atlassian, Kamiya steered an AI-driven employee service management program while leading global people operations and programs. The work tripled efficiency and strengthened the operating model for employee services.
The Story
Kamiya led global centers of excellence spanning employee relations, operations, and strategic programs while also carrying regional HR responsibility for Europe. The scope required coordination across distributed teams and sensitivity to different regional requirements.
She steered an AI-driven approach to employee service management, connecting technology choices with the operating discipline needed to improve service delivery. Her role covered the direction of the program and the organizational conditions required for it to work across regions.
The program tripled employee-service efficiency. It also extended a broader record of balancing centralized scale with regional nuance across Atlassian's international footprint.
Ownership Snapshot
Broad role
Led global people programs, operations, employee relations, and regional HR for Europe.
Goal
Improve the efficiency and scalability of employee service management.
Direct ownership
Steered the AI-driven employee service management program and its operating direction.
Team execution
Worked through distributed teams while balancing global scale with regional nuance.
Topics
- People Technology
- Employee Services
- Global Operations
- AI Transformation
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